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Our secure payment system

Protx is a Payment Service Provider. Protx process payments on behalf us for our customers and make sure that your transaction details are kept secure throughout the transaction process.

Protx do not hold any order or delivery details and Protx cannot process any refunds or cancel any orders on behalf of us the merchants who use there services.

Please contact the us the merchant you ordered from, with the transaction code or reference number if you have a query about:

• the goods or services you have ordered.
• delivery or delivery status.
• arranging a refund.

Please read through our FAQ's if you have a query about:

• the security of your credit or debit card details.
• an error you may have encounter.

Protx as a Payment Service Provider, thousands of businesses outsource their transaction security to us. It is Protx top priority to ensure that transaction data is kept secure at all times.

Transaction security

All transaction information passed between us the merchant site and the Protx VSP Systems is encrypted using 128-bit SSL certificates. No cardholder information is ever passed unencrypted and any messages sent to your servers from Protx are signed using MD5 hashing to prevent tampering. You can be completely secure in the knowledge that nothing you pass to the Protx servers can be examined, used or modified by any third parties attempting to gain access to sensitive information.

Encryption and Data Storage

Once on our systems, all sensitive data is secured using the same internationally recognised 256-bit encryption standards used by, among others, the US Government. The encryption keys are held on state-of-the-art, tamper proof systems in the same family as those used to secure VeriSign's Global Root certificate, making them all but impossible to extract. The data we hold is extremely secure and we are regularly audited by the banks and banking authorities to ensure it remains so.